Product · AI assistant

C-pal Chatbot

Put an always-on AI assistant at the heart of your operations.

C-pal Chatbot›

CPAL · AI ASSISTANT

Put an always-on AI assistant at the heart of your operations.

C-pal connects to your tools and channels to answer questions, triage issues and keep every stakeholder in sync without adding more tabs to your day.

Natural language queries over tickets, tasks and documentation.

Smart summaries for stand-ups, incident reviews and hand-offs.

Works where your teams already are Slack, email and more.

Guardrails and permissions aligned with your existing systems.

How C-pal works

Connects to your tools, understands your work, then answers in natural language.

C-pal ingests data from tickets, chat and documentation, builds a semantic layer over it, and uses operations-tuned prompts to answer questions and suggest first-step actions.

Connectors to your stack

Jira, ServiceNow, Slack, email, wikis and logs so answers are grounded in your live data.

Knowledge & memory

Ticket history, known issues and runbooks turned into a searchable, safe knowledge base.

Conversation engine

Operations-tuned prompts that keep context across follow-ups and different tools.

Safe actions

Configurable guardrails for creating tickets, posting updates and sending summaries.

Tickets

Chat

Docs & Wikis

APIs · Webhooks · Connectors

C-PAL AI CORE

Summarise

Suggest

Responses · Actions · Summaries

Slack & chat

Email & reports

Portals & apps

End-to-end flow from your tools, through C-pal, back into the channels your teams already live in.

What happened with incident INC-4321 overnight?

C-pal: 3 alerts correlated, linked to WAN link "MUM-EDGE-02". Impact: 5 branches. Summary and recommended first steps below.

C-pal live copilot viewSynced with tickets & chat

Operations copilot

A single place to ask, understand and act across your tools.

Instead of bouncing between dashboards, C-pal lets teams ask questions in plain language and get answers that already include context, history and next steps.

Fast answers over incidents, tickets, SLOs and deployments.

Instant summaries for stand-ups, hand-offs and incident reviews.

Suggested first-step runbooks for level 1 and level 2 teams.

Exports to email, wiki pages and chat threads in one click.

Guardrails & trust

AI that stays inside your permissions and workflows.

C-pal respects the same roles and permissions you already use, and every action it takes can be logged, reviewed and tuned so operations teams stay in control.

Per-source and per-team access controls for data and actions.

Review and approval flows for sensitive updates and broadcasts.

Full logging of prompts, answers and actions for audits.

Choice of cloud region and data residency controls.

RBAC

Guardrails

Audit log

All prompts & actions pass through policy layer

Every action is checked against roles, guardrails and audit policies before it leaves C-pal.

Teams C-pal supports

Built for operations, support and leadership.

Operations & NOC

Speed up incident triage, reduce MTTR and keep on-call teams in the loop.

Support & CS

Answer repetitive questions faster and suggest next best actions for agents.

Leadership & PMO

Roll-up views, trends and summaries across incidents, projects and teams.

Next steps

Ready to see C-pal working on your data?

Bring C-pal into a small slice of your stack a single team, queue or incident type and see how quickly it becomes the default way to ask questions and share context.

Tailored demos using your own tools, tickets and workflows.
Clear rollout plan across teams, channels and integrations.

Connect now↗